Alora & Wilson Policies   

**ALORA & WILSON TERMS OF SERVICE** 

This website is operated by Alora & Wilson. Throughout this document, the terms "we," "us," and "our" refer to Alora & Wilson. By accessing or using our website and services, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including additional terms, conditions, and policies referenced herein and by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

 

Please read these Terms of Service carefully before using our website.

 

By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services. Your continued use of or access to the website following changes or updates to these terms constitutes acceptance of those changes. Our online store is hosted by Wix.com, which provides us with an e-commerce platform for selling our products and services. 

 

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

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The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Alora & Wilson and the Owner Yolandi Pieterse. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

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**SECTION 1 - ONLINE STORE TERMS**

Eligibility:

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You consent to not allow any of your minor dependents to use this site.

Prohibited Uses: You may not use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction, including copyright laws. Transmitting any harmful code, such as worms or viruses, is strictly prohibited. Termination: A breach or violation of any of these Terms will result in an immediate termination of your Services.

When buying an item:  you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

 

**SECTION 2 - GENERAL CONDITIONS**

Right to Refuse Service: We reserve the right to refuse service to anyone, for any reason, at any time.

Data Transmission: Your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.

Service Usage: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, or access to the Service, without express written permission by us. Headings: Section headings in this agreement are included for convenience and will not limit or otherwise affect the Terms.

 

**SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION**

Information Accuracy: We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

Historical Information: This site may contain certain historical information that is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, without obligation to update any information on our site. You are responsible for monitoring changes to our site.

 

**SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES**

Price Changes: Prices for our products are subject to change without notice.

Service Modification: We may modify or discontinue the Service (or any part or content thereof) without notice at any time.

Liability: We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your payment method.

 

**SECTION 5 - PRODUCTS OR SERVICES**

Online Exclusive Products: Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to our Return Policy. 

Colour and Image Accuracy: We have made every effort to display product colours and images as accurately as possible, but we cannot guarantee the accuracy of your computer monitor's display.

Sales Limitation: We reserve the right, though are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis and limit the quantities of any products or services. All descriptions of products or product pricing are subject to change without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service is void where prohibited.

Product Quality: We do not warrant that the quality of any products or services will meet your expectations or that any errors in the Service will be corrected.

 

**SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION** Order Acceptance: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Account Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Returns Policy:  For more detail, please review our [**Returns Policy**].

 

**SECTION 7 - OPTIONAL TOOLS**

Third-Party Tools: We may provide you with access to third-party tools over which we have no monitoring, control, or input.

Use at Your Own Risk: You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without any endorsement. We have no liability arising from or related to your use of optional third-party tools. Any use of optional tools is at your own risk, and you should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s).

Future Features: We may offer new services and features in the future. These will also be subject to these Terms of Service.

 

**SECTION 8 - THIRD-PARTY LINKS**

Third-Party Materials: Certain content, products, and services available through our Service may include materials from third parties.

Third-Party Links: This site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant any third-party materials or websites or any other materials, products, or services of third parties.

No Liability: We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party's policies and practices before engaging in any transactions. Any questions or concerns regarding third-party products should be directed to the third party.

 

**SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS** Content Submission: If, at our request, you send specific submissions (e.g., contest entries) or, without our request, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are not obligated to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

Content Monitoring: We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party's intellectual property or these Terms of Service.

Compliance and Responsibility: You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. Your comments will not contain libellous, unlawful, abusive, or obscene material, or any computer virus or malware that could affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments. You are solely responsible for your comments and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

 

**SECTION 10 - PERSONAL INFORMATION**

Privacy Policy: Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please [click here].  

 

**SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS**

Information Errors: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

No Obligation: We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

 

**SECTION 12 - PROHIBITED USES**

Usage Restrictions: In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in unlawful acts, to violate regulations, rules, laws, or local ordinances, to infringe upon our or others' intellectual property rights, to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on various factors, to submit false or misleading information, to upload or transmit viruses or malicious code that may affect the functionality or operation of the Service, to collect or track personal information of others, to engage in spam, phishing, or other malicious activities, for obscene or immoral purposes, or to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses and we reserve the right to take legal action if you do so.

 

 **SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY** Service Guarantees: We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

No Warranties: We do not warrant that the results obtained from the use of the Service will be accurate or reliable. You agree that we may remove the service for indefinite periods or cancel the service at any time, without notice to you.

Your Sole Risk: Your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through the Service are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied. This includes all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

No Liability: In no case shall Alora & Wilson, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise. These damages may arise from your use of any of the service or any products procured using the service, or for any other claim related to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Limitation of Liability: Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

To the maximum extent permitted by applicable law,

 in no event shall Alora & Wilson or the Owner Yolandi Pieterse, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law,

Alora & Wilson or the Owner Yolandi Pieterse assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

 

**SECTION 14 - INDEMNIFICATION**

Your Responsibility: You agree to indemnify, defend, and hold harmless Alora & Wilson and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees. This is against any claim or demand, including reasonable attorneys' fees, made by any third party. This may be due to or arising out of your breach of these Terms of Service, the documents they incorporate by reference, or your violation of any law or the rights of a third party. You agree to indemnify and hold Alora & Wilson + Owner Yolandi Pieterse harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

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**SECTION 15 - SEVERABILITY**

Enforceability: In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.

 

**SECTION 16 - TERMINATION**

Survival: The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

Termination: These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

Section Headings: The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

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**SECTION 17 - PROMOTIONS / NEWS LETTERS / MARKETING**

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

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**SECTION 18 - FAQ, SHIPPING POLICY, EXCHANGE & REFUND POLICY**

Please refer to our [Shipping Policy] , [FAQ] & [Exchange + Refund Policy] for information on the delivery times and procedures. These Policies is considered an integral part of these Terms of Service and is incorporated herein by reference. Alora & Wilson shall not be liable for delays in the delivery of goods as stated on our website, as it may be based on estimates. 

Returns and Exchanges Policy:

1. Defective or Wrong Products: If a product is defective or the wrong product was sent, please contact us within one week of receiving the item. We will act accordingly to resolve the issue, which may include offering a replacement, a refund, or any other suitable solution.

2. General Policy: We do not offer returns or exchanges for reasons other than the product being defective or the wrong item being sent. Please review product descriptions, sizes, and colours carefully before making a purchase.

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**SECTION 19 - USER COMMUNITY TERMS**

1. Public Profile: Users joining our community will have a public profile visible to all site visitors. This public profile may include information provided by the user and their public activity on the website, such as posts or comments.

2. Opt-Out: Users have the option to exit the community at any time. Upon exiting, their public profile will no longer be visible to others, and they won't be able to use community features like liking, commenting, or posting.

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**SECTION 20 - MODIFICATION OF THESE TERMS**

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws United Kingdom, USA and EU, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

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