Shipping & Returns

Delivery: When Will Your Order Arrive?

At Alora & Wilson, we understand how excited you are to receive your order, and we're here to provide you with all the information you need.

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Fulfillment Time: It usually takes 3–7 days to prepare your order for shipment, and the exact time may vary depending on the product you've chosen.

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Shipping Time: The time it takes for your order to reach you depends on your location and the nearest shipping location. We're constantly working to get your order to you as quickly as possible.

Estimated Delivery Times:

• For our valued customers in the USA, you can expect your order in approximately 3–8 business days.

• If you're located in the United Kingdom or some European countries, your delivery should arrive in about 6–10 business days.

• For our international customers outside the mentioned regions, the estimated delivery time is around 6–15 business days.

It's important to remember that these times are estimates and your order may reach you even sooner. Keep an eye out for a tracking link that will be provided as soon as your order is on its way.

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We also recommend checking the specific product descriptions as they may contain additional guidelines or shipping details tailored to that product.

Please know that we're working diligently to improve our delivery times and expand our services as we grow. Your support means the world to us, and we're incredibly grateful for your trust in Alora & Wilson.

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If you have any other questions or need assistance with anything else, feel free to ask. Your success is our mission!

 

We currently ship to the following Countries:

At Alora & Wilson, we currently extend our reach to these incredible countries: United Kingdom, United States, Canada, France, Italy, Switzerland, Netherlands, Greece, Poland, Austria, Belgium, Sweden, Norway, Croatia, Denmark, Ireland, Iceland, Romania, Finland, Malta, Hungary, Slovenia, Slovakia, Portugal, Spain, and Norway.

 

But we're not stopping there. As we continue to grow and expand, we're excited to welcome even more countries into our Alora & Wilson family. If you're passionate about our products and you reside in a country that's not yet on our list, don't hesitate to reach out to us. We'll do our best to make it happen sooner rather than later. Your dreams and aspirations have no boundaries, and we want to ensure that Alora & Wilson is accessible to all. So, please, get in touch, and let's work together to bring our premium designs to your doorstep.

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Where will my order ship from?

We work with different on-demand order fulfilment companies with facilities worldwide!

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. Our Founder when ordering samples for the products wasn't charged additional Tax Custom Fee's but that doesn't mean it won't happen to you. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. Alora & Wilson is not responsible for any additional fees or custom fees your country imposes on retrieving your package.

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My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Make sure you logged into your account for tracking information provided, it may be that you missed the delivery and need to book a re-delivery 

● Stop by your neighbours in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbour's, get in touch with us on the Contact Us Page with your order number. 

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How are your products made?

We work with a few print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line on the Contact Us page. Please note that you can track your orders in the members area, all you need to do is sign up.

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I received a wrong/damaged product, what should I do?

Alora & Wilson is really so sorry if the product you ordered arrived damaged. We hold ourselves to a high standard where you are our main priority. To help us resolve this for you quickly, please go to the Contact Us Page - Fill in your details, your order number, and any other details you may have about your order (within a weeks' time of receiving the product). We will get back to you as quickly as we can to get more information and photos of the damaged product. We will get back to you with a resolution as soon as possible! Any claims beyond the a weeks time will be considered normal wear and tear and cannot be replaced.

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What’s your return policy?

We don’t offer returns and exchanges at the moment, we are working hard to change this in the future, but if there’s something wrong with your order, please let us know by contacting us! You can do this by going to the Contact Us Page - Fill in your details, your order number, product name and details, and any other details you may have about your order (within a weeks' time of receiving the product). We will get back to you as quickly as we can.

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please go to the Contact Us Page - Fill in your details, your order number, product name and details, and any other details you may have about your order (within a weeks' time of receiving the product). We will get back to you as quickly as we can to get more information and photos of the damaged product. We’ll sort that out for you.

 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts which is provided in each product images—we have one for every item listed on our store. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at within a week after receiving your order. We will get in contact with you and ask for photos of the mislabeled item, so we can send you a new one, or issue a refund!

 

 I Entered the wrong address , can I change it? 

Please make sure that all your information is accurate before checking out. Due to how quickly orders is placed and processed, we cannot guarantee that we can change anything after an order is placed. That being said, please go to the Contact Us Page - Fill in your details, your order number, the product details and any other details you may have about your order. We will get back to you as quickly as we can. Please note, you can also keep your address up to date in your members area profile and change the address there if necessary. Alora & Wilson cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.