FAQ

Finding Your Perfect Fit: We're Here to Help! At Alora & Wilson, we're dedicated to ensuring your shopping experience is nothing short of perfect, right down to the fit of your chosen products. Size Charts: To assist you in selecting the ideal size, we've thoughtfully provided size charts for every product in our store. You can find these size charts within the product images on each product page. Please do note all measurements is in Centimetres. A Friendly Reminder: We want you to feel confident in your order, so we kindly remind you to double-check your size selection before completing your purchase. This small but important note is there to ensure that your order matches your expectations perfectly. Our commitment is to make sure you receive the items that fit you best, and our size charts and reminders are just a couple of ways we aim to achieve that. Your satisfaction is our priority, and we're here to support you every step of the way. Should you have any more questions or require assistance with anything else, please don't hesitate to reach out. We're here to make your shopping experience with Alora & Wilson as smooth and enjoyable as possible.

We don’t offer returns and exchanges at the moment, we are working hard to change this in the future, but if there’s something wrong with your order, please let us know by contacting us! You can do this by going to the Contact Us Page - Fill in your details, your order number, product name and details, and any other details you may have about your order (within a weeks' time of receiving the product). We will get back to you as quickly as we can.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please go to the Contact Us Page - Fill in your details, your order number, product name and details, and any other details you may have about your order (within a weeks' time of receiving the product). We will get back to you as quickly as we can to get more information and photos of the damaged product. We’ll sort that out for you.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts which is provided in each of the product images—we have one for every item listed on our store. Before checking out there is a reminder to remind you to please make sure you selected the right size according to the size charts provided in that specific product images / details on the product page. We as Alora & Wilson can not be held responsible for orders when you order the wrong size or colour . We are not liable to refund/replace this order. If this happened by mistake, please get in contact with us immediately after placing the order so we can cancel the item before it is being processed. If the item has been processed we cant change or cancel it.

Delivery: When Will Your Order Arrive? At Alora & Wilson, we understand how excited you are to receive your order, and we're here to provide you with all the information you need. Fulfilment Time: It usually takes 3–7 days to prepare your order for shipment, and the exact time may vary depending on the product you've chosen. Shipping Time: The time it takes for your order to reach you depends on your location and the nearest shipping location. We're constantly working to get your order to you as quickly as possible. Estimated Delivery Times: For our valued customers in the USA, you can expect your order in approximately 3–8 business days. If you're located in the United Kingdom or some European countries, your delivery should arrive in about 6–10 business days. For our international customers outside the mentioned regions, the estimated delivery time is around 6–15 business days. It's important to remember that these times are estimates and your order may reach you even sooner. Keep an eye out for a tracking link that will be provided as soon as your order is on its way. We also recommend checking the specific product descriptions as they may contain additional guidelines or shipping details tailored to that product. Please know that we're working diligently to improve our delivery times and expand our services as we grow. Your support means the world to us, and we're incredibly grateful for your trust in Alora & Wilson. We are working hard to also be able to offer express shipping services in the future as we grow. Please grow with us as all of this would not be possible without you. We are full of gratitude for your support. If you have any other questions or need assistance with anything else, feel free to ask. Your success is our mission!

At Alora & Wilson, we're truly grateful for your support and loyalty. As a token of our appreciation, we've made it our mission to ease the shipping costs for you. We understand that many of our items are shipped internationally, so we've taken the initiative to cover 80% of those shipping expenses. For our domestic customers in the UK, we offer a flat-rate shipping cost of just £1.99 per item. And here's the good news: if your order exceeds £140, the shipping is on us – it's free. For our international friends, we have a flat-rate shipping fee of £2.99 per item. And here's the good news: if your order exceeds £240, the shipping is on us – it's free. No matter where you are in the world, we've made it more accessible for you to experience the joy of Alora & Wilson. Your dreams are important to us, and we're here to make them a reality. Thank you for being part of our community.

At Alora & Wilson, we believe in you just as much as you believe in us. That's why, as a token of our appreciation, we've taken it upon ourselves to cover the costs of tax for your products. We want to ensure that your shopping experience is as transparent and straightforward as possible. With our 80% discounted shipping, you can trust that there won't be any surprise expenses for tax at checkout. The price you see is the price you get – no hidden fees or additional costs. It's our way of saying thank you for choosing us and believing in your dreams. Your trust is what drives us to go the extra mile for you.

At Alora & Wilson, we currently extend our reach to these incredible countries: United Kingdom, United States, Canada, France, Italy, Switzerland, Netherlands, Greece, Poland, Austria, Belgium, Sweden, Norway, Croatia, Denmark, Ireland, Iceland, Romania, Finland, Malta, Hungary, Slovenia, Slovakia, Portugal, Spain, and Norway. But we're not stopping there. As we continue to grow and expand, we're excited to welcome even more countries into our Alora & Wilson family. If you're passionate about our products and you reside in a country that's not yet on our list, don't hesitate to reach out to us. We'll do our best to make it happen sooner rather than later. Your dreams and aspirations have no boundaries, and we want to ensure that Alora & Wilson is accessible to all. So, please, get in touch, and let's work together to bring our premium designs to your doorstep.

An additional customs and tax fee can occur on international orders. Our Founder when ordering samples for the products wasn't charged additional Tax Custom Fee's but that doesn't mean it won't happen to you. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. Alora & Wilson is not responsible for any additional fees or custom fees your country imposes on retrieving your package.

Please make sure that all your information is accurate before checking out. Due to how quickly orders is placed and processed, we cannot guarantee that we can change anything after an order is placed. That being said, please go to the Contact Us Page - Fill in your details, your order number, the product details and any other details you may have about your order. We will get back to you as quickly as we can. Please note, you can also keep your address up to date in your members area profile and change the address there if necessary. Alora & Wilson cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.

Unfortunately, once an order has been successfully placed, the products can no longer be modified. We don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts which is provided in each product Images / Details—we have a detailed listed sizing chart for every item listed on our store so that there can be no confusion. If any of these apply, please go to the Contact Us Page Immediately - Fill in your details, your order number, the product details and any other details you may have about your order. We will get back to you as quickly as we can. In most cases we can cancel the order it just depends on how quickly you contact us and how quickly the order is being processed. If the order is already processed then we as Alora & Wilson will and can not be held responsible. We are not liable to refund/replace this order.

Unfortunately, once an order is placed, our system does not allow for us to add a code and adjust the pricing. Please go to the Contact Us Page Immediately - Fill in your details, your order number, the product details and any other details you may have about your order. We will get back to you as quickly as we can. In most cases we can cancel the order it just depends on how quickly you contact us and how quickly the order is being processed. If your order has not been processed, we would be happy to cancel the order so you can reorder and use a code.

Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Make sure you logged into your account (members area) for tracking information provided, it may be that you missed the delivery and need to book a re-delivery. All tracking information should be live in your members area and you should have received an email with all tracking information provided. (Check Spam)(Check if you provided the correct email address and if there is any misspellings). ● Stop by your neighbours in case the courier left the package with them. If the shipping address was correct, and the package wasn't left at the post office or at your neighbour's, get in touch with us on the Contact Us Page with your order number and the product details. We will get back to you as soon as we can.

Alora & Wilson is really so sorry if the product you ordered arrived damaged. We hold ourselves to a high standard where you are our main priority. To help us resolve this for you quickly, please go to the Contact Us Page - Fill in your details, your order number, your product details and any other details you may have about your order (within a weeks' time of receiving the product). We will get back to you as quickly as we can to get more information and photos of the damaged product. We will work as hard as we can to get back to you with a resolution as soon as possible! Any claims beyond the a weeks time will be considered normal wear and tear and cannot be replaced.

Alora & Wilson is really so sorry if the incorrect product reached your door step. We hold ourselves to a high standard where you are our main priority. To help us resolve this for you quickly, please go to the Contact Us Page - Fill in your details, your order number, your product details and any other details you may have about your order (within a weeks' time of receiving the product). We will get back to you as quickly as we can to get more information and photos of the incorrect product. We will work as hard as we can to get back to you with a resolution as soon as possible! Any claims beyond the a weeks time cannot be replaced.

Once the order is processed we can not make any changes or cancel the order. We are not liable to refund/replace this order. We don’t offer returns and exchanges, but if there’s something wrong with your order / product and it's defective, please let us know by contacting us! We will get back to you as soon as possible asking for photos and will resolve the matter accordingly.

You’ll receive a tracking link via email when your order ships out. Please note that you can track your orders in the members area, all you need to do is log in. Tracking links are sent out via email as soon as orders are shipped which sometime takes up to a week depending on where your order is being made exclusively just for you. We appreciate your patience. Please check your spam if you think you have not received an email containing your tracking information. If you have any questions about your tracking or shipment, drop us a line on the Contact Us page.